Returns & Exchanges
At Poh Heng, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If you are not entirely happy with your selection, we offer a seamless return and exchange process for eligible items within 7 days of receipt.
Check Eligibility
Ensure your item is in its original, unworn condition with all security tags, certificates, and packaging intact as per our quality assurance guidelines.
Contact Customer Service
Email our support team with your order number and reason for return to receive a Return Authorization and further instructions.
Secure Packaging
Carefully pack your jewelry in its original Poh Heng box and include the original invoice to ensure a smooth verification process upon arrival.
In-Store or Courier Return
Visit any of our Poh Heng boutiques for an immediate exchange assessment or ship the item back to our headquarters via a secure, insured courier service.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing