Frequently Asked Questions
Everything you need to know about shopping with Poh Heng
What are your standard delivery options and timeframes?
We offer complimentary local delivery within Singapore for orders above a certain value. Standard delivery typically takes 3 to 5 business days. For security reasons, all high-value jewelry shipments require a signature upon receipt.
Can I return or exchange my jewelry purchase?
We accept returns or exchanges within 7 days of purchase, provided the item is in its original condition with all security tags and packaging intact. Please note that personalized or engraved items are final sale and cannot be returned.
How do I ensure the authenticity of my gold and gemstones?
Every purchase from Poh Heng comes with an official invoice and a certificate of authenticity. Our gold products are hallmarked to certify their fineness, ensuring you receive the highest quality craftsmanship and material.
Do you offer ring resizing and repair services?
Yes, we provide professional resizing, cleaning, and repair services. You can bring your Poh Heng jewelry to any of our boutiques across Singapore for an assessment by our master jewelers.
What payment methods do you accept online?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayNow and various interest-free installment plans to make your purchase more convenient.
Can I pick up my online order at a physical boutique?
Yes, we offer a 'Click and Collect' service. During checkout, you can select your preferred Poh Heng boutique, and we will notify you via email once your item is ready for collection.